40000 Privacy Policy — How We Protect Your Information
User privacy is a top priority at 40000. This policy clearly outlines the types of information we collect, how it is used, and the rights you hold as a user of our platform in Malaysia.
Information We Collect from You
When you register and use the 40000 platform, we collect several categories of information to ensure a secure, seamless, and relevant experience. The types of information collected are as follows:
- Account information: Your name, phone number, date of birth, and email address provided during registration.
- Payment information: Transaction details in MYR, including deposit and withdrawal methods such as Touch 'n Go eWallet and FPX. We do not store full card numbers — payment data is processed through a secure payment gateway.
- Device and browser information: IP address, browser type, operating system, and device identifier for security and login verification purposes.
- Usage data: Pages visited, matches viewed, bets placed, and session duration to help us improve our service.
- Cookies and tracking technologies: Session data and preferences stored locally to enhance the user experience on the 40000 platform.
How We Use This Information
Every piece of information collected by 40000 has a defined purpose and is not used beyond the stated scope. Specifically, user information is used for the following purposes:
- Verifying user identity and protecting accounts from unauthorised access
- Processing deposits, withdrawals, and transactions in MYR accurately and securely
- Displaying betting history and relevant account statistics to users
- Sends important notifications related to your account, transactions, or policy updates
- Detecting and preventing fraud, abuse, or violations of the terms of use
- Improving platform functionality based on aggregated, anonymised usage patterns
- Complying with applicable legal and regulatory requirements in Malaysia
40000 does not use users' personal information for third-party marketing purposes without their explicit consent.
Cookies, Tracking & Data Security
Cookies & Similar Technologies
The 40000 platform uses session and persistent cookies to store login preferences, language settings, and display preferences. These cookies do not contain sensitive financial information. You can adjust your cookie settings through your browser, though disabling certain cookies may affect platform functionality.
Data Storage & Security
All user data is stored on servers protected with SSL encryption and strict access controls. Personal and financial information is never stored in plain text. 40000 conducts regular security audits to ensure the data infrastructure remains up to date and protected against cyber threats.
Inactive user data is reviewed on a regular basis. Information that is no longer needed for service or legal compliance purposes will be deleted or anonymised in accordance with our internal retention policy.
Sharing Information with Third Parties
40000 respects user privacy and does not sell or rent personal information to any third party for commercial purposes. However, there are certain circumstances where information may be shared:
- Payment service providers: Transaction details are shared with licensed payment gateways to securely process MYR deposits and withdrawals.
- Legal authorities: We may be required to disclose user information to the relevant authorities if mandated by Malaysian law or a court order.
- Security services: Threat tracking data may be shared with cybersecurity service providers to detect and prevent fraud on the platform.
In all of the above cases, information sharing is carried out with appropriate contractual safeguards and limited strictly to what is necessary.
Your Rights as a User & How to Reach Us
Access Rights & Corrections
You have the right to request a copy of the personal information we hold about you at any time. If you find any information that is inaccurate or outdated, you may submit a correction request through 40000 customer support. We will process the request within a reasonable timeframe.
Right to Deletion & Account Closure
Users who wish to close their account may submit a closure request to our support team. Once the account is closed, your personal information will be anonymised or deleted within a set timeframe, except for information that must be retained for legal compliance or the resolution of any outstanding disputes.
Changes to This Policy
40000 reserves the right to update this Privacy Policy from time to time to reflect changes in data practices or legal requirements. Users will be notified of any material changes via the platform or their registered email before the changes take effect. Continued use after notification constitutes acceptance of the updated policy.
Contact Our Privacy Team
For any enquiries, complaints, or requests relating to this Privacy Policy, please contact the 40000 support team by email: [email protected]. We are committed to responding within 3 business days. You may also refer to FAQ page us for quick answers to the most frequently asked questions.
Still Have Questions About Your Privacy?
Contact us or visit the FAQ page for further clarification. You can also register an account to start using the 40000 platform safely.